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Top Things B&B Guests Really Want


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Before booking bed and breakfast accommodation, most people will seek out recommendations, with many turning to online reviews. As they will be spending their hard-earned money, the B&B has to tick all the boxes, and perks such as a breakfast, internet access, a private bathroom and a swift and manageable booking procedure are always welcomed.

Booking Process Should be Easy to Use

The booking process should be smooth and easy to follow and the online system should be user-friendly. If booking by telephone, customers will want to speak to a receptionist with a warm and welcoming tone.

A hot cooked breakfast with tea or coffee should always be included as holidaymakers or those on weekend breaks won’t want to go hungry. Finding a nearby cafĂ© or restaurant can be an added burden and adding in a homely start to the day is always appreciated by families.

Offer Internet Access: People like to Stay Connected

Internet access is essential for those who want to check emails or even carry out some remote work. As internet usage is an important component of everyday life, it should be included in an overnight package.

A private bathroom is essential for families sharing a room, with most expecting not to have to use facilities which are designated for several rooms or an entire floor. Nowadays clients like their privacy and having to share a bathroom is a definite negative.

It’s the small details that set a B&B apart from the others, ranging from placing fresh flowers in the room, or even a bottle of wine and chocolates, and board games for children. Other perks can include offering a concierge service or helping with booking outside entertainment or restaurants.

B&Bs such as Hedgefield House offer stunning accommodation in scenic settings, allowing residents to enjoy peace and tranquillity which is what so many want. It’s the thoughtful touches that distinguish a bed and breakfast and help it to stand out in a crowded market.